Troubleshooting

Not Recognized HP/Canon/Dell/Kodak: 

Please follow our solutions below to help the printer recognize the cartridge properly:  

1.) Make sure that you have removed the tape that covers the cartridge print-head and electrical  contacts (if one exists).  

2.) With a pencil eraser, please "firmly and vigorously" erase over the contact strip where the  chip or the gold dots are. You may also use a lint free cloth or coffee filter to gently brush over  the copper strip. Once you have done either method, re-install the cartridge and follow any  prompts that may appear.  

3.) If there are no error messages and the printer stalls, go to "Devices and Printers” on your  computer. Right click on the printer you are using and select "Troubleshoot". Apply any fixes  that the troubleshooter offers.  

4.) Lastly, if the cartridge still doesn't function, please turn off your printer and unplug it from the  power source, wait 2 minutes, then plug in the printer and turn it on.  

Not Recognized Epson: 

All our cartridges are full to the 100% but because they are remanufactured, the cartridges may  show false Ink level or alerts such as "non genuine cartridges" to by pass those alerts, please  press proceed, continue, accept, yes or OK. 

In some case you may have to scroll over using the printer's arrow keys to dismiss the alerts.  Additional alerts may be displayed the first time you go to print or copy, dismiss the alerts  accordingly to resume normal printing. 

Error messages as "Cannot recognize" or "You need to replace" may appears, if they do, please  bypass them by pressing OK and Proceed. 

1) If you are unable to bypass the error, please take out the cartridge and With a pencil eraser,  please firmly erase over the chip or the gold dots. You may also use a lint free cloth or coffee  filter to gently brush over the copper strip. Once you have done either method, re-install the  cartridge and follow any prompts that may appear

2) If the same error still showing up, please update the drivers of your printer and reinstall the  cartridges. 

Not Recognized Epson: 

Error messages as "Cannot recognize" or "You need to replace" may appear, if they do, please  bypass them by pressing OK and Proceed. 

1) If you are unable to bypass the error, please take out the cartridge and with a pencil eraser,  please firmly erase over the chip or the gold dots. You may also use a lint free cloth or coffee  filter to gently brush over the chip. Once you have done either method, re-install the cartridge  and follow any prompts that may appear. 

Check the contacts/pins in the printer cartridge holder (metal strips/wires that connect to  cartridge chip) wipe them with a lint free cloth and alcohol. If the contacts/pins are bent, you  can use a screwdriver to repair them and put them into position. 

Sometimes Epson printer will not erase previous error code. When it has a depleted OEM cartridge error, and a non-OEM cartridge warning come together, it causes the printer to display  "cartridge not recognized". If you installed cartridge with power off, then printer won't know you  changed the cartridge. It will confuse the printer and thus cause cartridge error.  

Things to try: 

1. REMOVE ALL cartridges from the printer. 

2. Turn the printer OFF at the wall, leave off for at least 30 mins. 

3. Turn the power back ON. 

4. Turn the Printer ON and after that firmly reinstall all inks. 

Low Ink HP: 

These are remanufactured inkjet cartridges and it is normal to receive false ink readings. Rest  assure know that our cartridges are refilled to 100% maximum capacity with ink. They are never  sent low or empty! Inaccurate ink levels are due to the ink level chip that we are unable to reset. 

If you are able to print clearly with the low ink error message present, then that means that the  cartridge is working. 

If you are unable to print with the error message, Please follow the override solutions below to  ignore the errors and print: .  

If necessary, ignore the "Low Ink"/"Empty Cartridge" error message by selecting “Dismiss,” “Ok,”  or “Continue” and your printer will start to print. 

Low Ink Canon:  

Please know that our cartridges are refilled to 100% maximum capacity with ink. They are never  sent empty or low! =) These are remanufactured inkjet cartridges and it is normal to receive  inaccurate ink level readings. This is due to an Ink Level Chip that we cannot reset.  

If you are able to print with the low ink indication present, then that means that the cartridges  are actually working. If you are unable to, please follow the steps below to bypass the low ink  error message and print: 

1.) Once the cartridge is installed, start print. You may receive an error message that says, “Ink  is running low. View the ink details.” This message can be ignored or closed. No action is  necessary to continue printing normally.  

2.) If you receive a “Low ink” or “Empty” error, click “OK” to ignore the error and print.  

3.) If a message appears that says “Ink may have run out,” press and hold down the printer’s  “Stop/Reset” button (this button should look like a downward pointing triangle inside a circle) till  it start printing.  

4.) If the printer makes noise but nothing comes out, repeat the above steps ONE time.  

Please check the link below for further assistance: 

https://www.youtube.com/watch?v=_sEH2GAtNTY 

Also know that you might still receive low ink indications however, you should be able to print as  usual. 

Low ink Tank Cartridges: 

These are remanufactured inkjet cartridges and it is normal to receive inaccurate ink level  readings. Unfortunately, the only way to know when the cartridges are running out of ink is when  the printing quality starts to deplete. This is due to an Ink Level Chip that we cannot reset.  

If you are able to print with the low ink error message present then that means that the  cartridges are actually working. 

If you are unable to with the low ink error message present, you may try this troubleshooting: 

1.) Once the cartridge is installed, start print. If you receive a “low ink” or “empty” error, click  “OK” to ignore the error and continue to print.  

2.) If a second message appears click “OK” or “Continue.” If your printer has an LCD screen,  press the OK button on your printer or the [Right Arrow] button and then the OK button to ignore  any errors and print.  

If you are still unable to print, it could mean that your printer will accept refurbished cartridges  however, they would need some ink level indication

in order for your printer to function.

 

Print Quality Print Head Cartridges: 

If any streaks or missing colors appear on prints, thoroughly clean the cartridge’s electrical  contacts and printer’s flex driver cable surface. If the cartridge is clogged then a warm water  flush may be necessary to recover all colors.

Please follow our solutions below to improve quality of ink flow from the cartridge:  1.) You will want to use a lint free towel or a coffee filter.  

2.) Remove the cartridge(s) from the printer and place the print head (bottom of cartridge)  downward on a damp (alcohol works best) towel or filter for 3-5 seconds. Upon lifting the  cartridge back up, you should see a black mark/(3) colors on the towel or filter.  

3) Install cartridge back in and continue to print.  

4) If your printer has a print head cleaning option, please run a few cleaning cycles to help with the ink  flow. You might be able to find this option under your printer properties.  

WE HIGHLY RECOMMEND TO FOLLOW STEPS IN THIS VIDEO TO CLEAN YOUR  PRINTHEAD: 

https://www.youtube.com/watch?v=8iwpXS0LL_U&t=1s 

Print Quality Tank Cartridges: 

Please follow our solutions below to help fix quality of the print:  

1.) Please run 2-3 cleaning cycles. Please note that each cleaning cycle will use some of the ink  in each cartridge.  

If your printer has an LCD screen, you can follow the instructions to begin cleaning cycle.  If your printer does not have an LCD screen, the instructions to run a cleaning cycle can be  found in the “Printer Preferences/Properties” section under “Printers and Faxes” on your  computer.  

2.) Once you have cleaned it, please try our product again.  

DO NOT FIT 

Please check if you have the right cartridges, If the cartridge is “too big” please make sure you  have removed the protective clip on the top part of the cartridge. It covers the print head/electrical contacts that communicate with your printer (the electrical contacts must be  visible before installing in your printer).  

Please also remember to remove the clear tape that covers the contact/chip of the cartridge.

LINES OR SMUDGES: 

Smudges on printed output can be due to dirty printers. The accumulation of dirt, dust, or toner on a  printer's rollers or transfer belt can leave tracks on the page when the paper moves through the printer.  We recommend you to clean your printer and run cleaning test. If your printouts still have lines, try  cleaning your print heads manually using distilled water, rubbing alcohol and cotton swabs to gently  wipe away any dried ink that may have remained behind. 

Also modify your printer settings to print "good" instead of "best". Doing this will tell the printer to use  less ink. Check your printer settings to make sure you are matching the appropriate paper type with what the toner is printing out. 

Please try these methods and let us know if it helped or not. 

HP 932XL/933XL/950XL/951XL Non-Recognition: 

1. On the printer control panel, touch (right arrow), and then touch (Setup). 

2. Select (Preferences), and then select (Cartridge Chip Information). 

3. Touch (OK) to turn off the usage information collection. 

HP 61 error message/ counterfeit: 

These are remanufactured inkjet cartridges so you may receive this error message. Please  follow our solutions below to help the printer recognize the cartridge properly:  

1.) If you receive an error that says “Used or Counterfeit Cartridge Detected” please click “No” 

2.) Next, you may see an error that says “Used, Refilled or Counterfeit Cartridge Detected.”  Please click “Ok” on this window.  

3.) Lastly, if you see an error that says, “Previously Used Genuine HP Cartridges Installed,”  please click “Ok.”  

Reset Canon:

Please press and hold down the printer’s “Stop/Reset” button (this button should look like a downward pointing triangle inside a circle) for 40 to 60

seconds. Printer will start printing.